Thursday, June 30, 2011

Why to set an Inactivity Timeout

PMXpert's system settings allow you to set an Inactivity Timeout so that PMXpert will automatically log out after a set number of minutes of inactivity. You do not need to set an inactivity timeout, but it is highly recommended for two reasons:
  • It provides extra security for your confidential data, as it will shut down the program if a person is away from his or her computer for an extended period of time.
  • If you have external backups set up to run after hours and a user accidentally stays logged into PMXpert, the inactivity timeout will log out that inactive user and allow the backups to run.

To set the Inactivity Timeout:
  • Select Setup - System Settings from PMXpert’s main menu
  • Click on the General tab.
  • Under the Options area, in the Inactivity Timeout (Minutes) field, enter the minutes of inactivity after which PMXpert will automatically log out. By default, this will be set to 0 (disabled).
  • Click Save.

For more help with this and other PMXpert System Settings, see the User Manual at Chapter 2: Setting Up PMXpert, Step 3: System SettingsGeneral.

Thursday, June 16, 2011

How to Streamline Service Requests with PMXpert

If you want to streamline the service request process at your facility, PMXpert's Service Request Module will help. It allows people to enter requests for asset servicing through emails, which are directed into one central request area for sorting and assigning.

The Service Request Module makes it easier for people to report problems and for the maintenance department to organize requests. Instead of allowing non-technical users to enter information directly into PMXpert, they can simply send an email to the designated request address.

This is convenient for people outside the maintenance department, because they do not need to learn the terminology of your department or the precise name of the asset or service. It is also convenient for you, because you don't have to install PMXpert on their computers or worry about inexperienced, non-technical people messing up your well-organized system.

When you receive the email requests, you simply add them to the central Requests area with a click of the mouse, and enter the relevant information so that it conforms to your facility's process. You set the Priority Level, select the correct Asset, assign the request to a Work Order (new or existing) or complete the request right on the Requests screen.

If you want to read up on the Service Request Module in our PMXpert User Manual, see Chapter 12: Service Request Module.

Content by PMXpert Software

Thursday, June 2, 2011

Keep Tabs on Everything That Happens with PMXAlerts

Nothing will fall through the cracks at your facility if you use PMXAlerts, a notification module integrated with PMXpert Software. Automatic email reminders ensure that the right people know what is happening at all times.

Don’t want to get caught short on inventory items again? PMXAlerts will send you an email whenever inventory items drop down to reorder levels.

Worried that services are being ignored? You can receive reminder and escalation notices for overdue services.

PMXAlerts can also be configured to let you know when Work Orders are created and closed, and when Requests are created, assigned or performed.

You can also stay in the purchasing loop by receiving notifications when Purchase Orders are created, authorized and received.

Setting up the PMXAlerts Module is quick and easy. In PMXAlerts Settings, simply select the recipients and enter the interval required before and between notifications. The many options ensure that notifications will be sent when you want and to whom you want. The pre-set Messages and Subjects allow recipients to quickly determine what needs to be done when they receive the emails.

To learn how to set up your PMXAlerts and get those notification emails going, see the User Manual at Chapter 13: PMXAlerts Module.

Content by PMXpert Software